Return and Refund Policy for Extravaganta.fr

Effective Date: 25/02/2025

1. Introduction

At Extravaganta.fr, we strive to ensure your complete satisfaction with your purchase of paintings, drawings, and other art objects. This Return and Refund Policy outlines the conditions under which you may return products and request a refund, in accordance with French consumer law. Please read this policy carefully before making a purchase.

2. Right of Withdrawal

In accordance with French consumer law (Article L.221-18 of the French Consumer Code), you have the right to withdraw from your purchase within 14 days of receiving the products without giving any reason. This right of withdrawal applies to all products except for items on sale, which are final and cannot be returned or refunded.

3. Conditions for Returns

To be eligible for a return and refund, the following conditions must be met:

• Timeframe: You must notify us of your decision to withdraw within 14 days of receiving the products.
• Condition of Products: The products must be returned in their original condition, unused, and in their original packaging. Any damage or alteration to the products may result in a refusal of the return or a partial refund.
• Proof of Purchase: You must provide proof of purchase, such as the order confirmation email or receipt.

4. Return Process

To initiate a return, please follow these steps:

1. Notification: Notify us of your decision to withdraw by sending a clear statement to [Your Contact Information]. You may use the withdrawal form provided below or any other clear statement.
2. Return Shipment: Return the products to us within 14 days of notifying us of your withdrawal. Please ensure that the products are securely packaged to prevent damage during transit.
3. Return Address: Send the products to the following address:
   
   Extravaganta.fr
   8 CHE DES FINS SUD 74000 ANNECY FRANCE
   extravaganta.art@gmail.com
   (+33) 6 60020320

5. Refund Process

• Refund Timeframe: We will process your refund within 14 days of receiving the returned products.
• Refund Method: The refund will be issued using the same payment method you used for the purchase.
• Deductions: If the products are not returned in their original condition, we may deduct an amount from the refund to cover the diminution in value of the products.

6. Exclusions

The following items are not eligible for return or refund:

• Items on sale
• Commissioned or personalized items
• Items that have been used, damaged, or altered after delivery

7. Contact Us

If you have any questions or concerns about this Return and Refund Policy, please contact us at:

Extravaganta.fr
8 CHE DES FINS SUD 74000 ANNECY FRANCE
extravaganta.art@gmail.com
(+33) 6 60020320

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Withdrawal Form

To: Extravaganta.fr
8 CHE DES FINS SUD 74000 ANNECY FRANCE
extravaganta.art@gmail.com
(+33) 6 60020320

I hereby give notice that I withdraw from my contract of sale for the following products:

Order Number: [Insert Order Number]
Date of Order: [Insert Date of Order]
Name of Consumer: [Insert Your Name]
Address of Consumer: [Insert Your Address]
Signature of Consumer (only if this form is notified on paper): [Insert Your Signature]
Date: [Insert Date]